Refund policy

Return & Refund Policy

Last updated: April 29 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (receipt or order number) is required

Certain items are non-returnable, including:

Gift cards
Sale or clearance items (if applicable)
Personalized or custom-made products

2. Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

Your refund will be processed to your original payment method
Please allow 5 - 10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are:

Non-refundable / refundable only if the return is due to our error (choose what applies)

3. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at s099607004@gmail.com

with photos and your order details.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos. We will resolve the issue as quickly as possible.